Saturday, February 5, 2011

Five Words I Despise

I work at a call center. The five words I despise hearing the most when a call comes in are, “I just got my bill”. It usually means I’m going to have a long call in front of me and it isn’t going to be easy. I have some pieces of information for those of you who really do call.

1. First and foremost….The person who answered the call did not print your bill.
2. Taxes, fees, and surcharges CANNOT be negotiated. They are government regulated.
3. If you have someone in the county jail or in prison and they are calling your house, the charges are not initiated by the company who services your house. That is if the bill you are referring to has to do with any type of phone service.
4. And last, but not least, going over and over the same, exact charge does not change it. It is still on the bill.

So how do you like them apples, folks? I know, I just had to throw that in. Remember these little tidbits the next time you call about your bill. I will be so proud of you.

1 comment:

  1. Oh... I worked at Lost & Stolen card call center - the stupidity of people always amazed me to great lengths!